ID, AML, and Digital Signing

As part of the Legal process, we must carry out several due diligence checks to adhere to specific laws and for compliance reasons. We use a number of trusted third-party suppliers for these services. Find out more below.


Identity Verification with HooYu

When you instruct your Conveyancing case with Sort Legal, we need to follow specific ID and AML guidelines to confirm the identity of our clients for compliance reasons. We do this via our trusted partner, HooYu. They help us verify your identity digitally while keeping your details safe and secure.

Why HooYu?

HooYu can quickly and safely verify people from all over the world using digital footprints, ID document authentication and facial biometrics. This is safer than traditional paper-based verification and speeds up the process, meaning your Conveyancing case can be reviewed sooner.

Confirming your identity - the Process

We use HooYu to confirm your identity when you begin a Conveyancing case with us. The process is quick, safe, and simple and can all be done on a web browser on a PC or on your mobile device.

  • Using your web browser on a PC or mobile device, you can upload a selfie photo, one proof of address (e.g., utility bill) and one proof of identity (e.g., photo driving license). This should only take a few minutes.
  • HooYu will use these documents to verify your name, date of birth, and address.

HooYu will then confirm these details with us, so that we can update your Conveyancing case. This allows us to carry out the necessary checks while keeping your details safe and secure.

For further information on HooYu and the process, please watch the official demo video.

HooYu Demo Video

Is this safe?

Yes. HooYu use a TLS encrypted connection to keep your data secure. They delete all copies of your documents and any social profile data as soon as the identity check is complete.

Sharing Information

As part of the verification process, we'll share your contact details with HooYu, and they will share identity verification with us.

Digital Signing with Yoti Sign

When you instruct your Conveyancing case with Sort Legal, we use an online portal to make the entire process quick, safe, and secure to use.

As part of this process, we need to have certain documents signed by all parties listed on the Conveyancing case. This is where Yoti come in.

Who are Yoti Sign?

Yoti Sign is a secure partner who provides digital signing services as part of our Conveyancing process.

Digital Signing - the Process

For your Conveyancing case, you’ll be asked to complete several forms and processes on the Remortgage portal. 

Once you've completed the necessary forms on the Sort Legal portal, you and anyone else named on the title deed will be asked to digitally sign these documents for authentication. This can be done within the portal itself or via email. The process is quick, simple, and secure.

Once all applicable parties have signed all necessary documents, this section of the portal tasks will be noted as ‘complete'. Copies of the digitally signed documents will be available to view and download from your Document Manager, and signed copies will be sent to your email address.

For help or further information

If you have any questions or need assistance with our ID or Digital Signing processes, please contact our new business team.

Email New Business